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Shipping Policy

Shipping Policy

Thank you for visiting and shopping at VoiceSuite.net. Following are the terms and conditions that constitute our Shipping Policy.  Your booth will be delivered on a double pallet approx. 86” X 48” x 25” and will weigh approx. 250lbs.  Freight carriers will not place the pallets in the house or office building, you will need to have ample help to unpack and move the panels to wherever you are going to set the booth up.  VoiceSuite requests, with all shipments, that the carrier setup an appointment with the client.

Domestic Shipping Policy
VoiceSuite ships with LTL and uses a variety of freight companies based on the location the booth is going to.  All booths are shipped from VoiceSuite design center in Salt Lake City, UT

Shipment processing time
All orders are processed within 1-2 business days from the day the booth is complete. The booths must be detailed, wrapped, placed on the pallet with re-enforcement padding then strapped and covered. Orders are not shipped or delivered on weekends or holidays.

If our LTL freight carriers are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone, please note that delays can be from the freight company and not VoiceSuite.

Overnight delivery is not available with LTL freight

Delivery delays can occasionally occur and are not controlled or controlled by VoiceSuite.  All shipping transit times and deliveries are controlled specifically by the freight carriers.

Shipment to P.O. boxes or APO/FPO addresses
Due to the nature of the product and the size VoiceSuite ships to physical addresses only within the U.S., U.S. Territories, and APO/FPO/DPO addresses. In addition, VoiceSuite ships to Mexico, Canada, Europe, Australia.  Please contact our office toll-free at 877-327-1333 or info@voicesuite.net for clarification and rates outside of the continental US.

Shipment confirmation & Order tracking
Once the freight carrier confirms a day and time for pickup, VoiceSuite will be issued a BOL (Bill of Lading) and a tracking link. When the booth is picked up the driver will adhere a bar code sticker to the shipment. All of this will be forwarded to the client and the booth will be able to be tracked on-route to your location. In addition, VoiceSuite will take pictures of all shipments and can be forwarded as well.

Customs, Duties, Taxes, or Limited Access Delivery Charges
VoiceSuite is not responsible for any customs and taxes or limited delivery charges applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, limited access, etc.).

Damages
VoiceSuite is not liable for any products damaged or lost during shipping. If you received your order damaged, please take as many pictures as possible of the damage and forward them to VoiceSuite ASAP at info@voicesuite.net.  We will submit a claim and work with you on replacing or fixing the damage.

International Shipping Policy
VoiceSuite ships outside of the US, please call or email for surcharges to other countries at 877-327-1333 or email info@voicesuite.net