A New Chapter: VoiceSuite’s Commitment to Our Customers

Dear VoiceSuite Family,

As I reflect upon our journey at VoiceSuite, I am reminded of the obstacles we have encountered since our inception, as well as the lessons we have learned. I’m Keith Dwyer, the founder of VoiceSuite, and I want to share with you our story and our commitment to doing right by our customers.

When VoiceSuite was founded in 2021, we had a simple vision: to democratize the creative process. Our mission was to bring affordable, high-quality recording booths into the comfort of people’s homes. This vision was inspired by the struggles that many artists, musicians, and content creators faced during the pandemic. With most recording studios closed and the cost of purchasing professional-grade equipment prohibitive, we saw an opportunity to help.

Little did we know that this vision would resonate with so many diverse groups: ASMR actors, podcasters, Youtubers, broadcasters, musicians, audiologists, and even individuals with autism seeking quiet, comfortable spaces. I am proud to say that our booths have found use in violence and gun reduction programs such as New York’s SNUG initiative, reflecting our mission of bringing affordable recording solutions to the masses.

However, our journey has not been without hardship. In December 2021, merely three weeks after moving into a new shop, a faulty fire suppression system caused a roof collapse and flood in our main production facility. This was a setback that would have flattened many young businesses. Yet, we persevered, demonstrating our resilience and commitment to our customers, even in the face of adversity.

Just as we were regaining our footing from the initial disaster, a second roof collapse and flood hit our operations again in November 2022. This unfortunate event was a devastating blow that brought our operations to a standstill. With a heavy heart, and no alternative place to work, we had to delay or cancel production of orders. Handling refunds or charge backs for our clients led to a significant financial setback, as most of the booths were in advanced production phases. In the aftermath, while we were cleaning up and strategizing our next steps, we found ourselves in the painful position of having to lay off most of our staff.

These were undoubtedly challenging times. It was heartbreaking to see our hard work washed away, not once, but twice. But rather than wallow in self-pity, we focused on taking responsibility for our situation and began taking decisive steps to right our wrongs and move past this.

VoiceSuite has taken several measures to remedy this situation and resume our service. We have filed a claim against the company responsible for the faulty installation. In addition, we’re working with several organizations and investors, such as the Small Business Development Center (SBDC), the Mountain Association of Governments (MAG), and the Manufacturing Extension Partnership (MEP) to secure funding for our rebuilding efforts.

In the midst of this crisis, we have found an opportunity to re-evaluate our strategies and improve our systems. Our production team is working six days a week to carry on with our custom booths and fulfill outstanding orders. We are in the process of transitioning to a new shop, which is four times the size of our old location. We are confident this expanded space will enable us to provide superior service to our customers and create a better working environment for our team in the long run.

We understand that many of you have been affected by our struggles, and for this, we sincerely apologize. We are committed to making things right and are working diligently to fulfill all orders as quickly and efficiently as possible. You can contact us anytime through our email address info@voicesuite.net, or by calling us at 877-327-1333.

We are profoundly grateful for the patience and support our customers have shown us during these challenging times. The road ahead is still long, and the journey will not be easy, but we are more determined than ever to fulfill our mission and vision.

This is not just our story. It’s our pledge to you, our valued customers, that we are taking ownership of our past, learning from it, and working tirelessly to build a stronger, more resilient VoiceSuite for the future.

Thank you for your understanding, your patience, and your faith in us. As we rebuild, we look forward to serving you and helping you create your perfect audio space.

With deepest gratitude,